Last Updated: October 2025
At Goaladairy, customer satisfaction is our top priority. We take great care in delivering high-quality dairy products to your doorstep. However, if you are not fully satisfied with your purchase, this Refund Policy outlines how we handle returns and refunds.
1. Eligibility for Refunds
To be eligible for a refund, your request must meet the following conditions:
- The product must be defective, damaged, or incorrect upon delivery.
- You must contact us within 48 hours of receiving the product.
- The item must remain unused, unopened, and in its original packaging.
2. Non-Refundable Items
Due to the perishable nature of dairy products, we cannot accept returns or refunds for items that have been opened, consumed, or kept beyond the recommended storage time.
3. How to Request a Refund
If your order meets the refund conditions:
- Please email us at info@goaladairy.com with your order details and a photo of the product issue.
- Our support team will verify your claim and provide instructions for the next steps.
- Once approved, your refund will be processed within 7–10 business days.
4. Late or Missing Refunds
If you haven’t received your refund after the processing period:
- First, check your bank account or contact your payment provider.
- If the issue persists, please contact us again at info@goaladairy.com and we’ll resolve it promptly.
5. Replacement Option
In some cases, instead of a refund, we may offer a replacement product of the same value to ensure your satisfaction.
6. Cancellation Policy
Orders can only be canceled before they are dispatched. Once your order has been shipped, it cannot be canceled or refunded unless it meets the refund eligibility terms mentioned above.
7. Contact Us
For any questions, refund requests, or product-related issues, please contact our customer care team:
📧 info@goaladairy.com
🌐 www.goaladairy.com